Cuteness Inc. guarantees the quality of its line for your full
confidence and satisfaction. Exchanging a defective, damaged or
wrong item are acceptable for up to one week (7 days) from the
time the customer received the shipment. Exchanging for another
size or another item are acceptable for up to one month (30 days)
from the time the customer received the shipment if the item was
not visibly worn during that time (go to bottom of page for details
on the 30 day exchanges). Exchanges for the following reasons
& Retail Exchanges
is damaged during shipment or defective by production i.e. it
is torn, dirty, missing buttons, missing appliqués or accessories
and/or is in any other bad condition as a result of shipping or
wrong item is shipped. Item shipped is not the item matching the
item photo and item number as shown on our web site. Note: Since
our items are hand -made, minor differences will occur as no 2
items are exactly alike. This provision covers wrong appliqués,
wrong body style and/or wrong items (by item number).
never received the shipment. All our shipments are tracked and
insured for their value. As soon as we determine the package was
lost we will send you another shipment even before we are reimbursed
by the carrier (USPS, UPS, etc.)
size(s) are shipped. We keep your order form on file to check
if the right size was shipped. At the time of checkout you are
given a transaction number for tracking and confirmation purposes.
We strongly encourage you to print out your receipt/confirmation
Size ordered was shipped correctly but it does not fit your child.
For example you ordered a size 12 month outfit, but when you receive
the shipment you try it on your child and you realize it does
not fit. We can exchange your item for another size or in some
cases we can make alterations. An example for alterations will
be size 12 month is the right length but it is too loose on your
child - item can be taken in, so it matches the length and width
for an entirely different item are acceptable when the new item
is of same or higher value (you must make up for the price difference
if exchanging for a more expensive item)
above exchanges available to retail purchases only (different
size desired or different item desired) will be accepted if returned
item is in good condition with no sign of washing, ironing, sun
fading, stains, alterations by customer or other post shipping
wear and/or tear. All tags and labels must be still attached to
you received your item damaged or in a non-satisfactory condition,
please refer to top of page.
Costs for Exchanges
costs for all exchanges will be incurred by buyer/customer and
seller/manufacturer. Basically, you pay to ship back to our warehouse
and we pay to ship the new item back to you after the to-be-exchanged
item is received at our warehouse.
For additional information on exchanges please Contact Us.